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Popular Articles

  1. Backstop questions

    You may have noticed certain questions appear more frequently than others and wondered why. They are probably backstop questions. The poll unit loads engagement questions first, followed by one or two value questions and then a profile question. ...
  2. Deleting a Dashboard

    If a dashboard is deleted, it is deleted for all users and cannot be recovered. Please ensure no one is using the dashboard before you delete it. To delete a dashboard, click on the Settings button to the right of the dashboard's name. On t...
  3. Moving from InsightStore 1 to InsightStore 2 for media partners

    Explore InsightStore 2's revamped features with easier navigation, powerful filters, and new tools like AudienceLens and Sage. Update your bookmarks now!
  4. Video: Adding a question compare list dashlet

    In this guide, you will learn to add a question compare list dashlet to a dashboard. Follow the steps below to customize your dashboard and gain valuable insights. Your browser does not support HTML5 video. 1. Go to  insightstore.civicscienc...
  5. Dashboard filters for media partners

    Media partners will find that they have a few extra batch filters available on dashboards for which they have editing permissions.  Note:  These are temporary filters that will be applied to all the dashlets on your dashboard. If you wish to...
  6. Question permissions

    Questions fall into two permission groups: syndicated and custom. Syndicated questions Syndicated questions are owned by CivicScience and launched in the engagement, value, or profile slots . They are available to all accounts in the Insigh...
  7. Users

    The members of your account/organization are referred to as users.  All current users in your account appear on the Users page. To get to it, click Profile in the lower left navigation bar. On the Profi...
  8. Creating a MultiScore report

    To create a MultiScore report, go to the Reports page and use the blue Create button. Select MultiScore from the dropdown menu. Next, you will see this form. Give your report a descriptive name, then click Add Score . Next, you'll s...
  9. Creating a segment

    Before creating a new segment, it is best to search the segment list to see if the segment you need already exists. Doing so helps limit the number of duplicates in the system. To create a segment, go to the segments page and click on the brigh...
  10. Removing a dashlet

    To remove an existing dashlet on your dashboard, click the kebab menu in the upper right corner and select Delete. That will remove the dashlet altogether. There is no undo, and if you remove a dashlet on a shared dashboard, it is removed for all ...