Popular Articles

  1. Question creation guidelines

    All questions should: Be neutral and balanced, showing no bias. Be sensitive to current events. Use language recognizable to humans, not robots or professional survey-takers. Have mutually exclusive answer choices - each answer option must be...
  2. Accounts/organizations

    Your organization will be set up as an account by your account manager. If your organization has subsidiary organizations, those will be set up as child accounts. For instance, if Major Media owned multiple television stations or publications, it ...
  3. Question scores

    Scores provide you with an alternative view of question results. They offer the ability to define one metric that represents its underlying components in a single resulting number, making it, therefore, easier to digest and compare to other scores...
  4. Switching accounts

    A few clients have access to more than one InsightStore organization's account. Switching between those accounts does not require logging out and back in. Go to the upper right corner of your InsightStore 2 screen. A downward-pointing expanding c...
  5. Meta-targets

    You can implement a single block of code across multiple web pages using meta-targets. The code block changes targets dynamically based on the URL on which the block of code is located. For example, the same code that looks like this on BuzzFeed’...
  6. Creating a MultiTimeview report

    To create a MultiTimeview report, click on the blue Create button and select MultiTimeview . The MultiTimeview Name is required. Provide a name that will be meaningful to all members of your organization's account. If you do not selec...
  7. Cloning a Deep Profile report

    To clone a Deep Profile report, open the report and go to Settings > Definition. Scroll to the bottom and select the Clone button. On the next screen, you can rename the report and make any other desired changes. After you've made an...
  8. General target settings information

    Target settings determine:   The order in which question types are shown on your poll units The text in your poll units The appearance of your poll units The links shown in the respondent menu The size and positioning of the poll uni...
  9. Introduction to Sage

    What is Sage? Sage is CivicScience’s consumer insights AI assistant. It uses generative AI technology to allow users to leverage CivicScience’s database of 5+ billion consumer insights to find answers to their questions. You can pose consumer...
  10. Export data

    If you use the  Export data  button, Sage will provide you with an Excel workbook. The workbook will include the questions we asked our respondents, the number of responses, and the percentage of the total those answers represent. This is a screens...