New Articles

  1. Integration in a nested iframe

    The factory integration method is an alternative integration technique. It is handy for situations in which the poll unit must be presented in a nested iframe . It can also be used for standard placements. First, include the script on th...
  2. Using question assets

    To use a question's assets, navigate to the question's Settings > Assets tab. To use a QR code or image, click its Download link. If you want to link to the asset, click its Copy link. The HTML code will be copied to your ...
  3. Creating question assets

    To create an asset, find an engagement question in radio or checkbox format that is currently live. Navigate to the question's   Settings > Assets  tab. Click Create to view the creation modal . The asset name defaults to Questi...
  4. Feedback menu

    The feedback menu in the poll unit allows respondents to express their opinions on our poll questions. If a respondent wishes to leave feedback for a question, they use the flag icon (outlined in green below). The feedback menu is shown next....
  5. Introduction to question assets

    Have you ever needed to link to a question? Have you sweated trying to get a good image of the question, or spent way too much time figuring out exactly how to link to a particular question? Those days are over with the introduction of question ...
  6. Question quotas and durations

    As of June 2, 2025, several changes have been made to response quotas and question durations. First, when deploying engagement questions, the user must specify a one-time quota of 1000 or fewer responses 1 or specify an end date tha...
  7. Deleting a question

    Before a question receives any responses, it can be deleted by an administrator . To do so, go to  Question > Settings > Edit . If I wanted to delete question xxxxxx, I would go to  https://insightstore.civicscience.com/questions/ xxxxxx /setti...
  8. Editing a radio question

    Before a question collects any responses, it can be edited. To do so, go to Question > Settings > Edit . If I wanted to edit question xxxxxx, I would go to  https://insightstore.civicscience.com/questions/ xxxxxx /settings/edit (replace xxxxxx...
  9. Password requirements

    Your InsightStore password must meet the following requirements: It must have at least 8 characters It must use 3 of the following 4 types of characters Uppercase letters Lowercase letters Numbers At least one of these s...
  10. Deleting a user group

    To delete a user group, click Profile  in the Advanced  section of the left navigation bar. Next, click Your Organization  followed by User Groups . You will see a list of your account/organization's user groups. To delete a group, click on th...