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  1. Matrix questions

    Questions The matrix format presents multiple questions, each allowing a single answer. Responses Matrix question responses are displayed like this: Question details The question details page for a matrix q...
  2. Modifying or deleting a score

    User-defined scores can be modified or deleted. To do so, select the question you want to alter a score for, then navigate to Settings > Scores . All user-defined scores for that question will be listed. Click on the score you want to modify or d...
  3. Creating a score

    Creating a score To create a score for a question, click on the question's text from the question list to go to the question page. Go down the page and click on Settings , then Scores , then click on + Create Score . Here's the Add Score s...
  4. Introduction to scores

    Scores provide an alternative view of question results. They define a single metric that aggregates its underlying components into a single number, making it easier to digest and compare with other scores. Instead of having to look at all of the a...
  5. Editing a MultiTimeview report

    To edit a MultiTimeview report, select the Settings tab to change any report component. Click Update when you're finished. Timeview Components The six dots to the left of each Timeview Component's label can be used to reposition ...
  6. Invitations without a link

    There are two situations where a new user will receive an invitation without a link. It will look like this: The user has access to another organization's account If a user whose email address is already associated with an InsightStore user...
  7. Composite and component questions

    Composite questions Composite questions are those made up of more than one radio question. The following are all composite questions: Checkbox questions Matrix questions Star questions Component questions Component questions are the in...
  8. Star questions

    Star questions are composite questions used to measure sentiment regarding a brand or other entity. Star questions appear to respondents as a single question containing several component questions. Each component question shares a common set of ...
  9. Text questions

    This format provides a single text box with a validated entry. We only have one text question. It asks for the respondent's zip code. ...
  10. Checkbox questions

    Questions Checkbox questions are managed as groups of answer options. Each answer option is considered a radio question. Respondents may choose as many options as they like. Responses Responses are shown like this: Question details Here...