New Articles

  1. Password requirements

    Your InsightStore password must meet the following requirements: It must have at least 8 characters It must use 3 of the following 4 types of characters Uppercase letters Lowercase letters Numbers At least one of these s...
  2. Deleting a user group

    To delete a user group, click Profile  in the Advanced  section of the left navigation bar. Next, click Your Organization  followed by User Groups . You will see a list of your account/organization's user groups. To delete a group, click on th...
  3. User groups

    User groups are used in the InsightStore to simplify sharing dashboards, reports, and crosstabs. Your account/organization can have many user groups. Each user can belong to multiple user groups. To view your account/organization's user groups, g...
  4. Changing your password

    To change your password, go to your Profile  and click the Password  link to the left of your user information. Please enter your current password, followed by your new password. 1 Then, confirm your new password by re-entering it. Hit U...
  5. Your user account

    You can view your user account information by going to the  Advanced  section of the left navigation bar and clicking  Profile.  You will see your first name, last name, email address, and language. ...
  6. Reinviting a user

    If a user didn't respond to their invitation or cannot find their invitation email, you can reinvite them. Users who haven't responded to their invitations are marked with an hourglass to the left of their names. A Reinvite link is also to the r...
  7. Removing a user

    To remove a user, click on the X  to the right of the user type. The X is marked in yellow in the image below. The person who has been removed will receive an email from noreply@civicscience.com like this one. ...
  8. User permissions

    To the right of a user's name is a field showing their current user type, either Administrator or Researcher .  Administrators can perform all system tasks, including managing account settings, writing new questions (if your account permits th...
  9. Default account/organization settings

    The account/organization's Default Weighting Scheme can be changed on the Default Settings page. Please speak with your account manager before making any changes here. This weighting scheme will be applied when an account member doesn't s...
  10. Troubleshooting IQPoll-WordFence conflicts

    A few users have faced an issue with a security plugin called WordFence when they activate the IQPoll plugin. They get this screen: Select the checkbox next to the words I am certain this is a false positive . Then, use the button labeled Al...