Updated Articles

  1. Users

    The members of your account/organization are referred to as users.  All current users in your account appear on the Users page. To get to it, click Profile in the lower left navigation bar. On the Profile...
  2. Removing a user

    To remove a user, click on the X  to the right of the user type. The X is marked in yellow in the image below. The person who has been removed will receive an email from noreply@civicscience.com like this one. ...
  3. User permissions

    To the right of a user's name is a field showing their current user type, either Administrator or Researcher .  Administrators can perform all system tasks, including managing account settings, writing new questions (if your account permits th...
  4. Basic account/organization information

    The Basic Information  tab shows your account/organization's name in our system. If your organization's name changes, it can be updated here by any account member with admin permissions. However, if a change needs to be made, it is best to con...
  5. Export data from a crosstab

    To export the data from a crosstab, go to the  Exports  tab. You will see a list of any prior exports with their status, creation date, and download link.  Use the Preview Export  button to see how your export will look. The preview does not c...
  6. IQPoll plugin removal

    Log into the admin account for your WordPress site. Select Plugins from the admin menu. Click on Deactivate in the  CivicScience IQPoll Plugin entry. Click on Delete in the CivicScience IQPoll Plugin entry. You will ...
  7. IQPoll plugin installation

    Before installation It is highly recommended that you back up your site before adding this (or any other) plugin. Although conflicts with other plugins and themes are rare, they can occur, and a backup is the fastest way to return the site ...
  8. Troubleshooting IQPoll-WordFence conflicts

    A few users have faced an issue with a security plugin called WordFence when they activate the IQPoll plugin. They get this screen: Select the checkbox next to the words I am certain this is a false positive . Then, use the button labeled Al...
  9. Introduction to crosstabs

    Crosstabs are tables that summarize and analyze data by examining the relationships between two or more variables. They display the frequency of responses to a set of questions broken down into mutually exclusive categories. You could, for insta...
  10. Responses shown in the poll unit admin tool

    If you are logged in to the InsightStore, you can view responses for the question currently displayed on your site in the poll unit admin tool. Click on the gear in the lower right corner of the poll, then go to the Current Question tab. After a...