Updated Articles

  1. Updating your user information

    Each field on the Basic Information screen is required. To change your first name, last name, or email address, please enter the new information here and hit Save . Be very careful if you change your email address. ...
  2. Your user account

    You can view your user account information by going to the  Advanced  section of the left navigation bar and clicking  Profile.  You will see your first name, last name, email address, and language. ...
  3. Reinviting a user

    If a user didn't respond to their invitation or cannot find their invitation email, you can reinvite them. Users who haven't responded to their invitations are marked with an hourglass to the left of their names. A Reinvite link is also to the r...
  4. Users

    The members of your account/organization are referred to as users.  All current users in your account appear on the Users page. To get to it, click Profile in the lower left navigation bar. On the Profile...
  5. Removing a user

    To remove a user, click on the X  to the right of the user type. The X is marked in yellow in the image below. The person who has been removed will receive an email from noreply@civicscience.com like this one. ...
  6. User permissions

    To the right of a user's name is a field showing their current user type, either Administrator or Researcher .  Administrators can perform all system tasks, including managing account settings, writing new questions (if your account permits th...
  7. Basic account/organization information

    The Basic Information  tab shows your account/organization's name in our system. If your organization's name changes, it can be updated here by any account member with admin permissions. However, if a change needs to be made, it is best to con...
  8. Export data from a crosstab

    To export the data from a crosstab, go to the  Exports  tab. You will see a list of any prior exports with their status, creation date, and download link.  Use the Preview Export  button to see how your export will look. The preview does not c...
  9. IQPoll plugin removal

    Log into the admin account for your WordPress site. Select Plugins from the admin menu. Click on Deactivate in the  CivicScience IQPoll Plugin entry. Click on Delete in the CivicScience IQPoll Plugin entry. You will ...
  10. IQPoll plugin installation

    Before installation It is highly recommended that you back up your site before adding this (or any other) plugin. Although conflicts with other plugins and themes are rare, they can occur, and a backup is the fastest way to return the site ...