Updated Articles

  1. Pinning an engagement question to your poll

    To pin a question means to ensure that it is the first engagement question seen by any respondent who visits a particular target. Pinning questions to a site or article's theme improves response rates. You can link to a specific engagement qu...
  2. Switching accounts

    A few clients have access to more than one account in the InsightStore. Switching between those accounts does not require logging out and back in. Go to the upper right corner of your InsightStore 2 screen. A downward-pointing expanding caret wil...
  3. Basic account/organization information

    The Basic Information  tab shows the name of your account or organization in our system. If your organization's name changes, it can be updated here by any account member with admin permissions. However, if a name change is needed, it is best ...
  4. Accounts/organizations

    Easily manage and switch between your primary and child accounts. Understand how your account manager sets up your organization for streamlined access.
  5. Introduction to account and user management

    Discover how to effortlessly manage your organization and users with the InsightStore. Learn about user permissions and more. Get started now!
  6. Navigation pane

    Navigate the InsightStore with ease. Discover streamlined links to Analyze, Explore, and Labs sections. Manage your account with Profile and Help. Explore now!
  7. InsightStore 2 landing page

    Access the InsightStore easily: navigate projects, explore questions, access dashboards, and stay updated with news and insights. Start exploring now!
  8. Pinned questions

    Pinning a question ensures that it is the first engagement question seen by any respondent who visits a particular target. This tab shows you which (if any) questions are pinned to this page. If a question is pinned, its text is shown with a li...
  9. Backstop questions

    You may have noticed certain questions appear more frequently than others and wondered why. They are probably backstop questions. The poll unit loads engagement questions first, followed by one or two value questions and then a profile question. ...
  10. Target basic information

    On the bottom portion of each target page, you will find the Settings tab. We're in its Basic Information section here. It has the Target Name field, the Question Role Template , the Type of target, and the target's intended Language.  ...