Updated Articles

  1. Create a user group

    To create a user group, click Profile in the Advanced  section of the left navigation bar. Then, click Your Organization.  Next, click User Groups. Finally, click Create User Group . Provide a User Group Name , then select the m...
  2. Updating your user information

    Each field on the Basic Information screen is required. To change your first name, last name, or email address, please enter the new information here and hit Save . Be very careful if you change your email address. ...
  3. Forgotten password reset requests

    If you misplace or forget your InsightStore password, there's no need to worry. You can reset it easily if you have access to the associated email account. 1 First, go to the InsightStore login page . Click on the Forgot password? Reset ...
  4. Changing your password

    To change your password, go to your Profile  and click the Password  link to the left of your user information. Please enter your current password and then your new password. Then, confirm your new password by entering it again. Hit Update ...
  5. Your user account

    You can view your user account information by going to the  Advanced  section of the left navigation bar and clicking  Profile.  You will see your first name, last name, email address, and language. ...
  6. Reinviting a user

    If a user didn't respond to their invitation or cannot find their invitation email, you can reinvite them. Users who haven't responded to their invitations are marked with an hourglass to the left of their names. A Reinvite link is also to the r...
  7. Users

    The members of your account/organization are referred to as users.  All current users in your account appear on the Users page. To get to it, click Profile in the lower left navigation bar. On the Profile...
  8. Removing a user

    To remove a user, click on the X  to the right of the user type. The X is marked in yellow in the image below. The person who has been removed will receive an email from noreply@civicscience.com like this one. ...
  9. User permissions

    To the right of a user's name is a field showing their current user type, either Administrator or Researcher .  Administrators can perform all system tasks, including managing account settings, writing new questions (if your account permits th...
  10. Basic account/organization information

    The Basic Information  tab shows your account/organization's name in our system. If your organization's name changes, it can be updated here by any account member with admin permissions. However, if a change needs to be made, it is best to con...