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Updated Articles

  1. Switching accounts

    A few clients have access to more than one account in the InsightStore. Switching between those accounts does not require logging out and back in. Go to the upper right corner of your InsightStore 2 screen. A downward-pointing expanding caret wil...
  2. Basic account/organization information

    The Basic Information  tab shows the name of your account or organization in our system. If your organization's name changes, it can be updated here by any account member with admin permissions. However, if a name change is needed, it is best ...
  3. Accounts/organizations

    Easily manage and switch between your primary and child accounts. Understand how your account manager sets up your organization for streamlined access.
  4. Introduction to account and user management

    Discover how to effortlessly manage your organization and users with the InsightStore. Learn about user permissions and more. Get started now!
  5. InsightStore 2 landing page

    Access the InsightStore easily: navigate projects, explore questions, access dashboards, and stay updated with news and insights. Start exploring now!
  6. Pinned questions

    Pinning a question ensures that it is the first engagement question seen by any respondent who visits a particular target. This tab shows you which (if any) questions are pinned to this page. If a question is pinned, its text is shown with a li...
  7. Backstop questions

    You may have noticed certain questions appear more frequently than others and wondered why. They are probably backstop questions. The poll unit loads engagement questions first, followed by one or two value questions and then a profile question. ...
  8. IDSync for publishing partners

    CivicScience has developed a flexible framework for synchronizing digital identifiers between CivicScience and its partners whenever necessary or desired. Either method may be used for integration. Pixel method In the first method, CivicScienc...
  9. Searching for questions

    You can use the text box on the questions page to search for keywords in questions. To search, enter one or more search terms in the search box and hit return/enter or click the magnifying glass at the right. The main search field searches key...
  10. Checkbox questions

    Questions Checkbox questions are managed as groups of answer options. Each answer option is considered a radio question. Respondents may choose as many options as they like. Responses Responses are shown like this: Question details Here...