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Updated Articles

  1. Matrix questions

    Questions The matrix format presents multiple questions, each allowing a single answer. Responses Matrix question responses are displayed like this: Question details The question details page for a matrix question shows the question as ...
  2. Star questions

    Star questions are composite questions used to measure sentiment regarding a brand or other entity. Star questions appear to respondents as a single question containing several component questions. Each component question shares a common set of ...
  3. Forgotten password reset requests

    If you misplace or forget your InsightStore password, there's no need to worry. You can reset it easily if you have access to the associated email account. 1 First, go to the InsightStore login page . Click on the Forgot password? Reset...
  4. Deleting a question

    Before a question receives any responses,  an administrator can delete it . To do so, go to  Question > Settings > Edit . If I wanted to delete question xxxxxx, I would go to  https://insightstore.civicscience.com/questions/ xxxxxx /settings/e...
  5. Changing your password

    If you can get into the InsightStore and you want to change your password, go to your Profile  and click the Password  link to the left of your user information. Please enter your current password, followed by your new password. 1 Then, c...
  6. Deploying a radio question

    We implemented new requirements for engagement question quotas and durations as of June 2, 2025 . To deploy (or launch) a radio (single-select) question in IS2:  Go to the question's Settings. Choose Deploy.  You'll see this screen. C...
  7. Webinar videos

    We are presenting a series of brown bag webinars on various topics.  October 16, 2024: Segment enhancements July 31, 2024: Strategic storytelling with data . Here are the slides . March 15, 2024: Dashboards February 15, 2024: Segments ...
  8. Password requirements

    Your InsightStore password must meet the following requirements: It must have at least eight (8) characters It must use three (3) of the following four (4) types of characters Uppercase letters Lowercase letters Numbers ...
  9. The math behind a crosstab

    The Chi-square test of independence (also called the Chi-squared test) is a standard measure of association between two categorical variables. It determines whether there is a significant relationship between the variables. If the two categori...
  10. Creating a score

    Creating a score To create a score for a question, click on the question's text from the question list to go to the question page. Go down the page and click on Settings , then Scores , then click on + Create Score . Here's the Add Score ...